Renting Information
Property Management & Investment Guide
A few thoughts on purchasing and managing investment property…

Property represents a very secure, sound, long term form of wealth creation. As such, many people are turning increasingly to property investment to secure their future.

A well managed investment can offer many advantages including income and capital growth. Many investors may also be able to use their investment to reduce tax payable on their assessable income.

Property is also a good option as part of an investment portfolio, particularly with people who do not need immediate access to their money and wish to protect themselves against inflation over the long term.

It is important, however, to be aware of the responsibilities of managing your property investment and assuring proper care and responsibility. As considerable money is at stake, you need to take the time to get good advice before you act - and remember, consideration of any investment presents wide and varied alternatives and there are always plenty of experts ready to pass on their opinion. It is wise, therefore, to always seek appropriate advice from a qualified financial advisor or your accountant.
TICA Privacy Statement

Prestige Property Management uses National and International Databases including TICA for background checks on tenant’s rental history. The decision to rent to the applicant is governed by the findings on the database. Should a negative result return form the Database you will be informed of the finding to give you the opportunity to make good the issue with the Agency from which it arose.

The Privacy Act requires that any organisation that collects information on individuals must take the reasonable steps to make those individuals aware of what will happen with that information and how to contact that organisation. This statement has been prepared for the benefit of the following groups-
• Members of TICA Default Tenancy Control Pty. Ltd.
• Individuals who make a tenancy application.
• Individuals who engage the service of a property manager.
Under National Privacy Principal 1.3 (a) an individual must be made aware of an organisation and how to contact it. TICA Default Tenancy Control Pty. Ltd. (herein referred to as TICA) is incorporated in the state of New South Wales. TICA is a service provider to the rental accommodation industry throughout Australia, New Zealand and the United Kingdom that collects information about tenancy applicants and tenants who breach their tenancy agreements. Under National Privacy Principal 1.3 (c) we advise that the information collected by TICA is passed onto members on TICA who use that information in processing a tenancy application. TICA can be contacted on 190 222 0346 call charge $5.45 p.m. including GST.
Under National Privacy Principal 1.3 (b) an individual is able to contact TICA and know what information if any that is held on an individual on the TICA database.
Under National Privacy Principal 1.3(d) an individual is entitled to know what organisations have access to their information collected and disclosed. Members of TICA only collect information that is required of them in order to gain a useful and better understanding of the tenancy applicant. The information collected by TICA is only used by members of TICA for the purposes of assessing a tenancy application. TICA does not provide any information that it collects to any other individual or company for any purpose other than assessing a tenancy application other than those government departments and or agencies allowed by the Privacy Act to obtain information from TICA.
Under National Privacy Principal 1.3 (f) you are entitled to know what consequences if any exist if all or part of the information is not provided by an individual. In the event that an individual fails or refuses to provide the information required by a property manager then the property manager may elect not to process the tenancy application until the information is provided. An individual should also be aware that whilst the information remains outstanding the property being applied for may be passed onto another tenancy applicant for consideration.
TICA Default Tenancy Control Pty. Ltd.

FAQ's - Tenant

How Can I pay My Rent?

Direct deposit to our rental trust account is the preferred method of paying your rent to our office. You may pay your rent in the following ways:


             Any branch of the Westpac Bank (banking details provided when you sign up)

             Internet Banking

             Direct debit from your account to our rental trust account

             EFTPOS in the office

Please ensure you include your reference number when making all payments.


How Can I report Maintenance?

To report maintenance, please fill in our maintenance request form and E-Mail it to

If your maintenance is urgent, please phone our office on 08 89 522 849.

Please ensure all maintenance is reported ASAP, as all damage incurred from delays in reporting maintenance are considered the tenants responsibility.


What Is a Property Condition Report (PCR)?

A Property Condition Report is a document containing a detailed description of the property at the commencement of the lease; it will be used during the final inspection to ensure the property has been returned in the same condition as it was in the beginning of the lease. It is important that it is checked, signed and returned to us within 5 business days. Failure to sign & return the Condition Report to us within this time frame will result in the final inspection being carried out against our original condition report & photo’s (a copy of which was provided on CD at beginning of lease).


How often are my inspections and do I have to be present?

Your Inspections will occur every three months from the commencement of your lease.

Notice will be sent to you 7 days before your inspection & while you have every right to be present for an inspection, your presence is not necessary.


How much notice do I have to give if I wish to vacate?

14 Days’ notice must be given in writing either 14 days prior to the expiry of the lease or after the lease has expired. A forwarding address & bank account details (for bond refund) must also be provided to the office. A copy of the Tennant Vacate Form is available on our website.


What defines "reasonably clean" in my final inspection?

Prestige Property Management defines "reasonably clean" as where a surface, item or thing is (in it's entirety) free from dirt, marks or stains and can not be further enhanced by washing, scrubbing, brushing, wiping or vacuuming it using domestic supplies/cleaning equipment. This does not include staining/marks on floors/walls/item/etc. that may require professional cleaning to bring it back to a suitable standard within the realm of fair wear and tear (eg. staining of carpets, texta marks on walls, etc.)


What About Garbage Collection?

Garbage is collected by the council weekly. For the bin to be collected; it must be on the street on the day of collection. The council only collects what is in the bin, so please don’t stack rubbish next to it, as it won’t be collected.

To find out which day the garbage is collected in your street, please refer to our website under the tenant information tab.


How do I use/care for my Air Conditioner?

Tenants with an Evaporative Air Conditioner (Swampy A/C):
Operate the unit as follows:

For A/C’s with Switches:

·         Turn the pump on and wait 3-5 minutes for the pads to soak

·         Turn the Fan on HIGH first

·         Select the fan speed as desired

For A/C’s With A Digital Control Panel

·         Press the “ON/POWER” button

·         Select The Mode Of Operation (Manual/Automatic, Pump/No Pump)

An evaporative A/C works best with some airflow, opening windows or doors can help to direct the air and allow adequate airflow. On humid days, an Evaporative A/C works best with the pump turned off and the fan on high with slightly more air flow.

Your Swampy should require very little maintenance on your behalf, if your Air Conditioner is making noises out of the ordinary, a maintenance request form can be found on our website.


Tenants with Refrigerated Air Conditioning:

Due To the many different brands, please follow the instructions provided with the property on operating the unit.

To Keep the A/C running efficiently, we recommend cleaning the filters monthly, or more often in heavily used areas. This is best done in warm water, and let to dry before reinstalling.

We don’t recommend running the unit at its lowest setting for long periods as it can cause ice build-up in some models.


What About Blown Light Bulbs?

All Bulb’s, Fluro’s and Starters are the tenants responsibility.

When a new lease is commenced, all lights are in working order. And as such, we expect the same when you vacate.


Why Does My Shower Screen Turn White?

Alice Springs has a high level of calcium in its water supply; this leaves a white film on sinks, showers, baths, taps, etc. It will require regular & thorough cleaning to avoid build-up. Products such as White vinegar, Jiff, Bi-Carb Soda, Citrus Acid and CLR are useful for cleaning/controlling calcium.


Why Do My Drains Have a Bad Smell Coming From Them?

On rare occasions a drain can get a build-up in the trap under the fixture it serves (E.g. sink, bath or floor waste) before calling our office, you should try using a product such as “Draino” as per the instructions; it can be purchased from most supermarkets/hardware stores.


What Do I Do If I Lock Myself Out?

If you lock yourself out and it is within office hours, the office may be able to provide you with a key to gain access to your property. To do so, our office will require a copy of photo ID before we will lend you the office copy of the key. This key is to be returned to our office on the same day.  Please note: These arrangements can only be made during office hours.

If lock yourself our after office hours, you may call our after-hours number to gain access to your property. Please be advised that there will be a $150 fee for this service.

Alternatively, you can search the yellow pages for locksmiths available to let you in. Our preferred locksmith is Local Locksmiths, you can contact them on 89 531 233.


Who Is Responsible For The Garden?

If your property includes a gardener, then you have very little to do with the garden, however, if you notice problems with irrigation lines or trees/plants decline in health, please report it to our office ASAP.

If your property does not include a gardener, then it is the tenants responsibility to ensure all plants, tree’s & lawns are watered adequately, kept healthy, pruned/mowed and fertilized from time to time if necessary.

If irrigation problems are evident (drying leaves, dead plants, dry soil, etc), please first check that the controller is plugged in and turned on or if you have a battery operated timer, that the batteries are not flat. If this does not resolve the problem, please contact our office ASAP. Please also contact our office if you notice leaks or excessive water usage, as this may use more than your available quota, making you liable to pay the difference.


Who Is Responsible For The Pool/Spa?

Unless the care of the pool is part of the lease, the tenant is responsible to maintain the pool, this should be done as per the instructions given to you during the “Pool School” provided to you at the beginning of the lease.


Can I Have An Inflatable/Temporary Pool Or Spa?

Unfortunately, the act and NT pool fencing regulations do not allow for a temporary pool/spa on a rental property other than one provided with the property. Installation of a pool/spa is NOT allowed and will be taken very seriously.

Alice Springs Garbage Collection Days
Tenant Application Form
Smoke Detectors
This page is part of our rental services. It is where we will provide manuals/instructions for smoke detectors in our rental properties. If your smoke detector is not listed, please let us know and we will do our best to update the list below.


Developed by Console Group  ::  Sitemap  ::   ::  Bookmarked Properties  ::  Premium Tracker